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Shipping:
Orders are shipped within 24 - 72 hours. We generally ship via UPS. In a
few rare instances, a shipping charge may not appear on your order
during checkout. We will add the correct charge to your invoice and
credit card payment.
To check the status of an order, click the “Your Account” link in the
upper right corner of any page and login to your account. Orders that
are awaiting shipment
are defined as Pending while orders that have
shipped are labeled Closed.
Returns:
We guarantee our personalized products to be free of manufacturing
errors or product defects. If there is a defect with your order, you may
return it in new condition and in its original packaging for a prompt
exchange for the same item, or immediate full refund. Understandably,
personalized items cannot be accepted for return, unless there is a
manufacturing error or product defect. All refunds and exchanges must be
made within 30 days of receipt.
We want your order to be made just the way you want it! We understand
that everyone makes mistakes (including us!) Please review your
personalization information before submitting your order. Check
spelling, dates and names carefully. You are welcome to email us at
support@you-make-it-personal.com if you have questions about
personalization, before placing your order. Understandably, we are not
able to accept cancellations or changes to orders once they are placed,
as they immediately are sent into production.
JandL Productions
1855 New Highway
Suite C
Farmingdale, NY 11735
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